1/30/12

In the tradition, of goodbye letters and everything in between…





And .. at the risk of sounding melodramatic, READ ON...




Life sometimes has surprises for us, and brings a chance when decisions are always tough to make. But I have come to accept the fact that it might just be the time for me to shake things up by accepting a new challenge and in the process leave some people behind.


Tomorrow marks the beginning of a fresh start and another chance to make dreams come true.


A month and two weeks after my 5th anniversary in Exped**, I bid adieu!!


My 5 years at PS, has been most memorable and fruitful. I will bring with me the bloopers, the fun, the irateness, the haggardness and thoughtfulness of all my passengers, (and agents hehe). But more than the calls, I will miss the people, the folks who have put a face and a heart to an otherwise voice box. These are the people of Expe***.com!!!!! ^_^




TO :




TIER I FOLKS (active and resigned)


E119 peeps ~ ( Steph, Toni, Pril, Louie, Manong Rudyard, TJ, Will, Alvin, Connie ) If not for you guys, I would'nt last 5 years in this account, you are my source of strength and inspiration, my most favorite, cherished and loved people. What we have, is one of those things that cannot be changed by time, or distance! We, remained and always will be, the one and only, Manila's Finest! :)


I also have to give credit where credit is due .. to my mentor-guru-supervisor-manager-friend, my own personal hero ~  If there is one person who has to take responsibility for my long stay here in PS, that would be my first ever supervisor - Dennis Troy Ferre.  He has truly been part of my journey, guiding, nurturing, prodding me to go on when I did want to quit during nesting, when I just wanted to give up even before my 6th month appraisal. Your character in general makes you the best supervisor and manager I have ever known. Thank you very much Daddy for being there!


To all my Tier 1 Supervisor, konti lng nman kau ~ Sir Hasher Mendieta, Sir Mon Abad, Melai, Karen and Dhi. Sa mga naging Mentors ko ~ Suzi, Mommy Elle Dalusung and Mommy Leah Balid. .. "When in doubt... release the call.. este.. ASK!". Astig kayo! Thank you for believing in me and embracing my eccentricity as an agent. Hehe!


To my trainers, CST - Aubrey Claire Quizon, I will never forget the 4-week CST (where I would always say that I have never studied so hard in my life!), Nesting, and endorsement to Ops. My first perfect CSAT coming on my 1st week of Nesting is simply unforgettable. Sabre Training - Deana Abella. Tier II Training - Glenn Destacamento, Thank you both for the wisdom!


Former Teamates na active pa sa ops ~ you know who you guys are, konti na lang nman ang natitira... Chayder, H, Maj, Golipatan, Kuya Ed, Canete, Moya, Jaja, and for those I forgot to mention, please forgive me, and, as usual, thank you and see you around guys!


OIC/Mentor Project ~ Renan, Ariane, Rom, Dhi, Moya, Aidz, Eden, CJ, Chen, Charles, Mots, Louie, Marlene, Wendy. It's been a pleasure and privilege to have worked with you guys. Thank you for sharing that moment and I wish you all the best!


To those Agents that I've handled being your Mentor, ( active and resigned ), my gaaaz.. sa dami nyo di ko na babanggitin isa isa, total of 6 batches, kilala nyo na kung sinu kau! Thank you for the privilege of serving and teaching you people. More than anything else, I thank you for your dedication. For giving it your best shot even if the world seems to conspire against all your efforts. I can say that it was my most memorable and humbling experience. To inspire and to be friends with you guys, sobrang pinagmamalaki ko yan. I've come to realize that the greatest thing about being a mentor is that, it's not just about the authority or the experience but actually the chance to change someone else's life - that of helping that individual to achieve the best they can be, is indeed, even more fulfilling than hoping to get that black lanyard on my neck. I can never be more proud.


SSD/Exchange Desk Peepz ~ Sir Titor, Maya, Rom, Faye, Don, Arjane, Hazel, Ian, Rowkie, AJ .. the only regret that I have is that I was unable to get to know some of you all better. Nonetheless, I enjoyed being part of this team even for just a short period of time. Yeah, it was short, pero xobrang fun to have worked with you guys. Sobrang petix at gaan ng entire Expe career ko yan. Thank you! For the good days and the bad ones, for the stories in between calls, mga sabre commands na hindi na kabisado at napanag inipan pa, mga kaharutan, mga EOP and surfing non work related sites violations, the never-ending laughter, the encouragements, the hugs, drinking and videoke sessions after shift sa Sukina, Gilidans at kung saan saan pa. Every second spent with you guys are additional memories.. I’m sure you’ll go places.. and I am proud of you all.


TIER II FOLKS ~  I know that the past months have put a lot of test to the level of customer service that we give. (Thank you for the OOS pnr's, Eureka Articles that would simply state : "escalate to tier II", incentive na sa panaginip na lng makukuha.. *hehe bitter).. No, but seriously, I believe that even the most annoying customers, clients and our (beloved) tier 1 agents can become the best part of our workday when their demands push us to new levels of creativity. We can bless the circumstances, and welcome the chance to discover who we are and what we can do. Just think of it as a remedial class on lessons in life. Remember that when the going gets tough and the long queues are overwhelming, look for things that will energize you so that you can continue to inspire others. ( I know! It's easier said than done ). For about a year and two months that I have worked with the finest of individuals of Tier II team, I have learned tremendously. If not for your constant support and encouragement I would not have been able to perform my duties well. Professionally, I have gained a lot of knowledge and I shall always cherish this as one of the most satisfying phases in my career. Personally too,  I have shared a special bonding with all of you : Rom, Faye, Dah, Don, Ethan, Sol, Mommy Ren, Mara, Megs, Kai, Shada, Bridge, Lee'o, Arjane, Rica, Mark B and Mark J, Mommy Jo, Ash, Elaine, Gally, Aiks, Pearl, Logan, Rham, Joewa, Japhet, Sheena, Lyra, Dee, LouGrant, Lot, Duane, Kuya Nino, Dan, Annalyn, Wella, BJ, Jonnarizza Jayma, Dannie, Te Ayan, Arlene, Tin, Arvie, Raquel, Tins, Jerome, Micah, Anne, Rex, Daphne, Ivan, Dexter, .... One of the best group of people I have ever met. It is an honor for me to have crossed paths with you all.. Thank You guys so much! I suppose, what is touching behind all these, is not so much of the companionship we found in each other, but the friendship that will last a lifetime!


Thank you to all the team managers who may or may not know me personally, being under their micro team. Thank you to all my t2 sups ( mommy Rhen, Sol, Renan and Ms.Nel, for being so persevering and understanding. Surely, your influence has brought me where I am now .. I can never thank you enough.


To my closest Exped** friends ~ Rom, Faye, Dah, Don, Ethan, Dhi, Carl .. Thank you. For listening.. specially during moments that I have laid bare my soul, it means a whole lot to me. Being your friend, is one of the best memories I’m going to keep. The laughter and the bittersweet moments, the endless discussions about life, love and our road trips. I've managed to get a glimpse of the person that you all are outside work.. and that for me is enough. I've shared with you my wishes and my hopes. You guys made my entire stay in Exped** worthwhile. Thank you for the friendship and I wish you all the best. Basta, remember that GOOD things happen to Good People. :)


It was a most pleasant and rewarding experience, not, because of the job nor the pay, but because of the people. I have come across all sorts of folks with different strokes, different ages, personalities, creed and race. I would like to think that 5 years just passed was well worth the sleepless nights, the dreams and nightmares of saying "thank you for calling Exped**.com, or "thank you for calling tier 2 team".


I may have had some unpleasant experiences, but what I will keep in my memory bank would be the happiest moments with all of you.  It really was a time well spent, a time that promises to have more than 10 gigabytes of my memory.


Life is about not knowing.. having to change.. taking the moment and making the best of it, without knowing what's going to happen next. The brightest future will always be based on - learned but not forgotten past. You can't get on well in life until you let go of the past, failures and heartaches....There are things we didn’t want to happen but have to experience. Things that we don’t want to know but have learned. People (friends and colleagues) who we can’t live without, but have to let go of...






To all, thank you for the opportunity and the privilege to learn, to grow and to live.




Thank you for letting me be a part of your life, and likewise being part of mine.






See you around. Au revoir!


Maraming, maraming salamat po!






And so, in the tradition, of goodbye letters and everything in between...




This has been  **TIERII/ALMYRA/AZ8/MNL/29JAN12**, ..officially, SIGNING OFF!

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